Page 8 - Nighthawk Partsbook 2026

NIGHTHAWK ARTISAN INC.
revised April 1, 2024
TERMS & CONDITIONS
PRICING: NIGHTHAWK ARTISAN INC. provides price lists to all recognized Nighthawk Artisan dealers.
Pricing & terms are subject to change without notice. Prices quoted are net F.O.B Edmonton, Alberta.
SHIPPING: F.O.B Edmonton, Alberta or Holland Landing, Ontario.
All Shipments are sent UPS ground to most standard locations unless otherwise specified by Nighthawk Artisan or customer.
FREIGHT & ORDERS:
• Our Minimum Order requirement is $60.00.
• Orders of $60.00 - $999.99 will be charged the Full Freight amount.
• Orders over $1000.00 will receive Free Freight.
• All Back Orders will be charged a $10.00 Flat Rate.
• Freight Rates do not include Tax
• Walkers, Commodes, Pool chairs are not part of the freight policy. Full rates apply (formally Artisan of Canada products)
• Additional freight charges may be invoiced after delivery for additional services requested.
• SUBSTITUTIONS- We reserve the right to substitute goods of comparable quality for goods ordered which are not currently in
stock.

CREDIT TERMS: All New Accounts are opened under Credit Card or EFT Terms Only.

BACK ORDERS: All back orders will remain open for 12 months unless you notify us to close the PO short. Any
back orders shipped out that are no longer required are subject to our return policy. After 12 months all open back orders will be
automatically closed short.

RETURN POLICY: Merchandise may not be returned without prior authorization. All returns must be accompanied by a return
authorization number which is issued by Nighthawk Artisan staff. Unless fault for the return is that of Nighthawk Artisan, all returns
will be transported at the claimants expense. All returns not covered by warranty will be subject to a 25% restocking fee. Any
returned product originally purchased by Credit Card will be refunded back to the same card. All other refunds will be in the form of
a credit memo only. Nighthawk Artisan does not give cash/cheque refunds.*No Cash, Credit Memo only*

CUSTOM ORDERS, CUSHIONS & DROPSEATS: Returns will NOT be accepted.**Custom orders may require a deposit.

CLAIMS: Nighthawk Artisan does not accept responsibility for the loss or damage of goods in transit. Any loss or damage must be
reported to the courier responsible for shipment immediately. Claims for shortage of goods must be reported to Nighthawk
Artisan within 72 hours of receiving goods.**No Exceptions**

LIMITED WARRANTY
1. 1. Nighthawk Artisan Inc. warrants its products against defects in material and workmanship for a period of 90 days from the
date of original shipment by Nighthawk Artisan. (Walkers, Commodes & Pool chairs are subject to the warranty included with
the product.) This warranty is limited, at Nighthawk Aritsan’s option, to the repair or replacement of, or issuing of a credit for, any
defective equipment or part covered by this limited warranty. Nighthawk Artisan shall have the right to require that the defective
product(s) be returned to Nighthawk Artisan with transportation being prepaid by the person claiming under the warranty.
Nighthawk Artisan’s liability is limited to the amount charged by Nighthawk Aritsan for the defective product and this warranty
does not include transportation charges and labor cost for removal or reinstallation.

2. Not withstanding the above limited warranty, Nighthawk Artisan will have no liability, whatsoever, if any defect in a product is
found to have resulted from the improper storage, use or service of the product, including but not limited to storage, use or
service not consistent with Nighthawk Artisan’s instructions and recommendations, if any. In addition, Nighthawk Artisan shall be
without liability for any defect in any product which Nighthawk Artisan, in its opinion, determines has resulted from the product
being installed, repaired or altered by someone other than Nighthawk Artisan, or has resulted from misuse, negligence or
accident other than by Nighthawk Artisan. Nighthawk Artisan also will be without liability in the event the person claiming under
this limited warranty fails to deliver notice of the alleged defect to Nighthawk within 90 days from the date of original shipment by
Nighthawk Artisan or within thirty days after the defect was or reasonably should have been discovered, whichever is earlier.

3. Nighthawk Artisan Inc. does not warrant the merchantability or fitness for any particular purpose of its products and does not
make any warranty, express or implied, other than the limited warranty contained herein.

4. Nighthawk Artisan Inc. shall in no event be liable for any damages or losses arising from the loss of use of the product, any
commercial loss or consequential damages arising from a defect in the material and/or workmanship covered under this
warranty, or any damage to any other part of any installation of which a Nighthawk Artisan product is a part.
5. Nighthawk Artisan Inc. reserves the right to make changes in design or improvement in its products without notice and without
the obligation to incorporate the same in any product previously manufactured.